Please observe the following guidelines before reporting what is believed to be a defect:
Discover where program settings are located. These are found in a plain text file named xnview.ini
(1) The program's folder
(2) User's home folder
(3) Windows folder
Determine whether or not misconfigured options are the cause of problem by following these steps:
(1) Close program
(2) Rename xnview.ini to something else (xnview.bak)
(3) Restart program (new default settings will automatically be created)
Other common steps which help determine if a problem exists:
(1) Use the latest version of program
(2) Rebuild thumbnail cache
When describing how problem can be experienced by others, mention the version of operating system.
English is a secondary language for many visitors here. Because of this, providing screenshots can be useful (a service not provided by this BBS)- although a program addon has been recently added to send images to a web service.
Finally, the author occasionally asks for a problematic file to be provided. These are sent to the following address (shown in image form according to forum rules):