Blue bar bug at the window's left side

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SilentResident
Posts: 2
Joined: Fri Sep 15, 2017 9:21 am

Blue bar bug at the window's left side

Postby SilentResident » Fri Sep 15, 2017 10:00 am

Hello, I am a returning user of XnView Classic. I was using XnView Classic about 2 or 3 years ago but I had to uninstall it due to a blue bar bug on its window. However, yesterday I returned back to XnView Classic, which I re-installed hoping that the blue bar bug was fixed. However it was not. The blue bar bug is still in the program right now so I decided to come here and report it with the hope that it will finally get fixed.

I don't want to uninstall XnView again, but this blue bar bug is very distracting and annoying.

The bug happens only when XnView's window is maximized.

Photo 1:Here is the blue bar at the right side of XnView's maximized window:
Screenshot_001.png
Blue bar on maximized XnView window


Photo 2:Here is what happens if my mouse is over that blue bar at the right side: it changes to a <- -> mouse icon, indicating that the blue bar was supposed to be draggable or resizeable, however nothing happens when I actually press the blue bar with my mouse to to drag it around:
Screenshot_002.png
Mouse over that blue bar, causes the mouse cursor to change to a left & right arrow cursor


Photo 3: Interestingly, the Blue Bar bug occurs only when XnView's window is maximized. When the program's window isn't maximized, there is no blue bar:
Screenshot_003.png
Blue bar only shows when XnView window is maximized (covers the entire screen). When XnView window is not maximized, blue bar disappears.


Note 1: My operation system is Windows 10 64bit, updated with all latest patches by Microsoft, and my screen display resolution is 1360x768. The blue bar bug on XnView however happened to me both on Windows 7 (2-3 years ago) and on Windows 10 (today). So certainly the bug isn't OS-related but resolution related.
Note 2: It appears that other users too had experienced and reported the exact same bug as me. Their bug reports can be found here: viewtopic.php?t=31789


Because the same bug occurs to me on both XnView installations on two different OS machines, and because I dont want to drop XnView for another image viewing program out there, I am willing to stick with XnView for now and help the technical support team in identifying the bug and I will be glad to answer to any possible questions about the bug. XnView is one of the best image viewing softwares for me, but If this blue bar which has no purpose here, isn't removed, I will have no option but uninstall XnView and try another software for viewing my pictures. :(


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Re: Blue bar bug at the window's left side

Postby xnview » Sat Sep 16, 2017 11:25 am

i've sent you a PM
Pierre.

SilentResident
Posts: 2
Joined: Fri Sep 15, 2017 9:21 am

Re: Blue bar bug at the window's left side

Postby SilentResident » Mon Sep 18, 2017 8:30 pm

Pierre, first of all, let me tell you that your program, XnView, is AMAZING. I love it. Except the blue bar bug.

However, something very very odd happened these days --- the blue bar was gone completely! I don't know how and why, just it is gone now. It vanished. It fixed by itself. I don't know what caused the bug to be fixed.

I just tried your beta version which you send me with this PM, and I can confirm that the blue bar bug is gone or fixed in that beta version too.


I am sorry that I am not of much help, but I am very very happy now that the bug is fixed. XnView is now perfect for me. Still I have no idea why and how the bug was fixed. I have changed nothing in the XnView's Settings Menu, so I can guarantee you that the blue bar bug wasn't fixed by tweaking the Settings Menu.

Here some screenshots as well:

Screenshot_000.png


Screenshot_001.png


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