Crash on Windows Redstone

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regs
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Joined: Tue Jul 26, 2016 9:05 pm

Crash on Windows Redstone

Post by regs » Tue Jul 26, 2016 9:22 pm

Mots times i try to run it on Windows Redstone 1 nowadays it crashes either in ntdll.dll or either in aclayers.dll.

It's Anniversary Edition 1607 RTM build 14393


It's unfortunately just installed recent updates and cleaned all logs, but there is recent one.

Code: Select all

Имя сбойного приложения: xnviewmp.exe, версия: 0.81.0.0, метка времени: 0x57712f49
Имя сбойного модуля: ntdll.dll, версия: 10.0.14393.0, метка времени: 0x578997b2
Код исключения: 0xc0000374
Смещение ошибки: 0x00000000000f73e3
Идентификатор сбойного процесса: 0x376c
Время запуска сбойного приложения: 0x01d1e781053d2ed5
Путь сбойного приложения: C:\Program Files\XnViewMP\xnviewmp.exe
Путь сбойного модуля: C:\WINDOWS\SYSTEM32\ntdll.dll
Идентификатор отчета: c07c1398-521a-497b-9193-24b698fdec7c
Полное имя сбойного пакета: 
Код приложения, связанного со сбойным пакетом: 

Контейнер ошибки 120520193127, тип 4
Имя события: APPCRASH
Отклик: Нет данных
Идентификатор CAB: 0

Сигнатура проблемы:
P1: xnviewmp.exe
P2: 0.81.0.0
P3: 57712f49
P4: StackHash_8515
P5: 10.0.14393.0
P6: 578997b2
P7: c0000374
P8: PCH_69_FROM_ntdll+0x00000000000A59A4
P9: 
P10: 

won't let attach text file, so link to wer report file
https://yadi.sk/d/cNwTKrk1teuhP


another report file few days old
https://yadi.sk/d/3LmSKUHTteujq

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xnview
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Re: Crash on Windows Redstone

Post by xnview » Wed Jul 27, 2016 6:50 am

always after starting it? Do you have the mini dump file?
Pierre.

regs
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Joined: Tue Jul 26, 2016 9:05 pm

Re: Crash on Windows Redstone

Post by regs » Wed Jul 27, 2016 1:12 pm

Yes it happens after start, but not immediately, few seconds after start, no matter if full screen viewer or browser.

Unsure where to find them. It's not BSOD, app just crashes. Sometime it's 10 times in a row before i can get into.

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xnview
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Re: Crash on Windows Redstone

Post by xnview » Thu Jul 28, 2016 11:59 am

no video files in your folder?
Pierre.

regs
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Re: Crash on Windows Redstone

Post by regs » Fri Jul 29, 2016 8:25 pm

Crashes on folders without video as well. But with animated gifs. Crashes on folders without animated gifs, but with videos.

regs
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Re: Crash on Windows Redstone

Post by regs » Sat Jul 30, 2016 2:18 pm

There is one. Sometime it crashes with Kolor Crash Reporter window with a link to dump file.
https://yadi.sk/d/gWLr3_EftmCsd

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xnview
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Re: Crash on Windows Redstone

Post by xnview » Tue Aug 02, 2016 12:26 pm

regs wrote:There is one. Sometime it crashes with Kolor Crash Reporter window with a link to dump file.
https://yadi.sk/d/gWLr3_EftmCsd
It seems that the crash occurs on a jpeg file when creating the thumbnail. Are you able to find it?
Pierre.

regs
Posts: 8
Joined: Tue Jul 26, 2016 9:05 pm

Re: Crash on Windows Redstone

Post by regs » Fri Aug 05, 2016 2:06 am

Unless it crash on little folder, but usually iy happen in a big folders, like cloud photo sync folders, with hundreds if not thousands photos in it. So probably somehow it manages to create thumbnail after all, if after several attempts i'm getting into viewer. I can unlock you few images. Can also note, that i prefer des sorting by date in browser, which full screen viewer also uses. Could somehow be related?

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