Major bug with Shell Extension on Windows 11

[fplanglois]

Hi,

I hesitated to add this message to the XnView forum because the Shell Extension installation was completed by accepting the option (checkbox) to install this add-on when installing the latest version.

The problem, after installing SE on Windows 11:
1 - The Explorer "Show other options" context menu takes nearly 10 seconds to appear on a very powerful PC (32GB RAM, P9 Evo, Nvidia graphics card). Then, depending on the case, Explorer crashes or not.
2 - Unable to launch a program in administrator mode: Explorer crashes.

On another PC on which XnView was installed without SE, I updated to 1.9.3 and tested the optional SE installation again. Result: same problems as above.

Since I couldn't find a way to uninstall Shell Extension through Windows Settings, I fixed the problem by uninstalling XnView and reinstalling it without the plugin.

The situation returned to normal on both PCs.

[Saibot]

Hi,

I hesitated to add this message to the XnView forum because the Shell Extension installation was completed by accepting the option (checkbox) to install this add-on when installing the latest version.

The problem, after installing SE on Windows 11:
1 - The Explorer "Show other options" context menu takes nearly 10 seconds to appear on a very powerful PC (32GB RAM, P9 Evo, Nvidia graphics card). Then, depending on the case, Explorer crashes or not.
2 - Unable to launch a program in administrator mode: Explorer crashes.

On another PC on which XnView was installed without SE, I updated to 1.9.3 and tested the optional SE installation again. Result: same problems as above.

Since I couldn't find a way to uninstall Shell Extension through Windows Settings, I fixed the problem by uninstalling XnView and reinstalling it without the plugin.

The situation returned to normal on both PCs.

Yes I can confirm that when I right-click on almost any file in Windows 10 with XNViewMP 1.92 or 1.93 with the Shell Extension 4.20 installed Windows Explorer crashes with a message about MSVCP140.dll. When I install XNViewMP 1.88 the crash does not happen.

[xnview]

Yes I can confirm that when I right-click on almost any file in Windows 10 with XNViewMP 1.92 or 1.93 with the Shell Extension 4.20 installed Windows Explorer crashes with a message about MSVCP140.dll. When I install XNViewMP 1.88 the crash does not happen.

crash on any file even image file?? and 1.9.1?

[Saibot]

Yes I can confirm that when I right-click on almost any file in Windows 10 with XNViewMP 1.92 or 1.93 with the Shell Extension 4.20 installed Windows Explorer crashes with a message about MSVCP140.dll. When I install XNViewMP 1.88 the crash does not happen.

crash on any file even image file?? and 1.9.1?

Please note that I have many PC's multi-booting Win10 and 11 - only some of them have the crash problem - others work perfectly fine with the newest XNViewMP + ShellExt

ShellExt is set with no sub-menu so that a thumbnail of the image shows immediately in the right-click window (on Windows 10).

Yes it crashes on right-clicking on almost any file not just image files, even a shortcut on the desktop. I do not have version 1.91 to try. I "fixed" it by copying the five files below to Windows/System32 with newer (according to their file dates) ones (Reinstalling VC++ did not help)

msvcp140.dll
msvcp140_1.dll
msvcp140_2.dll
msvcp140_atomic_wait.dll
msvcp140_codecvt_ids.dll

This is the Event log - I cannot remember if this was copied from a Windows 11 or 10 install - I had the crash with both:

Log Name: Application
Source: Application Error
Date: 2025/08/15 10:46:49
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-K27ENOU\Tobias
Computer: DESKTOP-K27ENOU
Description:
Faulting application name: CompMgmtLauncher.exe, version: 10.0.26100.1150, time stamp: 0xddd5b36d
Faulting module name: MSVCP140.dll, version: 14.29.30133.0, time stamp: 0x60ff28cc
Exception code: 0xc0000005
Fault offset: 0x0000000000013020
Faulting process id: 0x1160
Faulting application start time: 0x1DC0DC122BB42BA
Faulting application path: C:\WINDOWS\system32\CompMgmtLauncher.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCP140.dll
Report Id: 0d155dcf-f477-415b-9901-5dd21d993aee
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-08-15T08:46:49.9997039Z" />
<EventRecordID>3193</EventRecordID>
<Correlation />
<Execution ProcessID="9188" ThreadID="9672" />
<Channel>Application</Channel>
<Computer>DESKTOP-K27ENOU</Computer>
<Security UserID="S-1-5-21-4065873141-3120270627-2124295819-1001" />
</System>
<EventData>
<Data Name="AppName">CompMgmtLauncher.exe</Data>
<Data Name="AppVersion">10.0.26100.1150</Data>
<Data Name="AppTimeStamp">ddd5b36d</Data>
<Data Name="ModuleName">MSVCP140.dll</Data>
<Data Name="ModuleVersion">14.29.30133.0</Data>
<Data Name="ModuleTimeStamp">60ff28cc</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000013020</Data>
<Data Name="ProcessId">0x1160</Data>
<Data Name="ProcessCreationTime">0x1dc0dc122bb42ba</Data>
<Data Name="AppPath">C:\WINDOWS\system32\CompMgmtLauncher.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\MSVCP140.dll</Data>
<Data Name="IntegratorReportId">0d155dcf-f477-415b-9901-5dd21d993aee</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

[xnview]

msvcp140.dll
msvcp140_1.dll
msvcp140_2.dll
msvcp140_atomic_wait.dll
msvcp140_codecvt_ids.dll

By adding these files, you have no more problems?

[Saibot]

msvcp140.dll
msvcp140_1.dll
msvcp140_2.dll
msvcp140_atomic_wait.dll
msvcp140_codecvt_ids.dll

By adding these files, you have no more problems?

Yes correct - no crash with all versions of XNViewMP + ShellExt

[xnview]

Yes correct - no crash with all versions of XNViewMP + ShellExt

if you add them only in XnView folder?

[fplanglois]

Pour répondre à votre question posée en message privé :

Capture d'écran 2025-08-21 095012.png (242.44 KiB) Viewed 184 times

[Saibot]

Yes correct - no crash with all versions of XNViewMP + ShellExt

if you add them only in XnView folder?

Ok it is working fine if I copy the files into the C:\Program Files\XnViewMP folder
Tested in a VMware Win10x64

Without the files in the XnViewMP folder it crashes when I right-click on an icon file (*,ico) and on a Firefox shortcut on the Desktop
It did not crash when I right-click on a picture file *.jpg

[fplanglois]

Pour MP :

menu autres options.jpg (77.96 KiB) Viewed 106 times

[xnview]

Ok it is working fine if I copy the files into the C:\Program Files\XnViewMP folder
Tested in a VMware Win10x64

Is it possible to have the vm?

[Saibot]

Ok it is working fine if I copy the files into the C:\Program Files\XnViewMP folder
Tested in a VMware Win10x64

Is it possible to have the vm?

Yes I can but it is 20GB, If you can point me to a place that accepts such large files?

[xnview]

Yes I can but it is 20GB, If you can point me to a place that accepts such large files?

i send you a PM

[xnview]

please check this topic