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Save error "Contact your dealer"
Posted: Mon Jan 17, 2005 5:31 am
by Stupid
Hi
I can't seem to save any of my images. I click Save As and the Save As type field is empty. When I click save, a warning pops up saying "Contact your dealer"
Why won't it let me save?
Re: Save error
Posted: Mon Jan 17, 2005 6:55 am
by helmut
Stupid wrote:I can't seem to save any of my images. I click Save As and the Save As type field is empty. When I click save, a warning pops up saying "Contact your dealer"
At the moment I have no idea what your problem might be. Could you please provide more information, e.g.:
- Which format do you use when saving?
- Does the problem occur with all formats?
- What platform are you working on (Windows 98, 2000, ...)?
- Which XnView version do you use?
- Have you tried deinstalling and reinstalling XnView (perhaps a library might be defect)?
- Could you download the XnView, again (perhaps the download package might be corrupt)?
Posted: Mon Jan 17, 2005 7:45 am
by Stupid
-I've opened jpg, gif, and png. None of these formats will let me let me save.
-Yes, the problem occurs with all formats.
-Using Windows XP SP2. It's all up to date.
-I'm using the latest version 1.74. At first I used the standard version which wouldn't let me save. I uninstalled and installed the lite version and have the same problem.
-Yes.
-Yes.
To be more specific, when I open the Save As dialog, the Save As type field is empty. When I click on the droplist, there are no formats in which I can choose; it's just blank. The file extension in the File Name field usually shows up as the original file's extension, but not always.
When I click save (in the Save As dialog), a warning pops up and says "Contact your dealer." Sometimes when I click save, a Save as - colour mode dialog shows up. I click OK, but the file is not actually saved.[/quote]
Posted: Mon Jan 17, 2005 9:33 am
by xnview
Stupid wrote:-I've opened jpg, gif, and png. None of these formats will let me let me save.
-Yes, the problem occurs with all formats.
-Using Windows XP SP2. It's all up to date.
-I'm using the latest version 1.74. At first I used the standard version which wouldn't let me save. I uninstalled and installed the lite version and have the same problem.
-Yes.
-Yes.
To be more specific, when I open the Save As dialog, the Save As type field is empty. When I click on the droplist, there are no formats in which I can choose; it's just blank. The file extension in the File Name field usually shows up as the original file's extension, but not always.
When I click save (in the Save As dialog), a warning pops up and says "Contact your dealer." Sometimes when I click save, a Save as - colour mode dialog shows up. I click OK, but the file is not actually saved.
Strange, please remove your xnview.ini
Posted: Mon Jan 17, 2005 10:09 am
by Stupid
Okay, now I see the problem. I've unchecked all the file types in the options. In my haste in configuring the application to my liking, I didn't pay close attention to what the file types tab was. I had it confused with file type associations, so I unchecked all the file types, hence the disappearance of file extensions in the Save As dialog.
Thanks to helmut and xnview for helping me. Now I can replace IrfanView with this wonderful program!
Posted: Mon Jan 17, 2005 2:37 pm
by Dreamer
Stupid wrote:I've unchecked all the file types in the options. In my haste in configuring the application to my liking, I didn't pay close attention to what the file types tab was. I had it confused with file type associations, so I unchecked all the file types, hence the disappearance of file extensions in the Save As dialog.
I think this is confusing for many users...
Posted: Mon Jan 17, 2005 2:56 pm
by Lostclown
Dreamer wrote:I think this is confusing for many users...
True. I had a minor confusion about this myself when I started using XnView although not as drastic as described in this thread.
Some suggestions have been made to change the options dialog to clarify this.
The most simple solution might be to rename the "File types" category to something like "File save types"!
Regards,
Lostclown.
Posted: Tue Jan 18, 2005 12:20 pm
by xnview
Lostclown wrote:The most simple solution might be to rename the "File types" category to something like "File save types"!
Do you have something better than "File save types" ? I'm not sure that less confusing...
Perhaps "File types" is not needed????
Posted: Tue Jan 18, 2005 2:17 pm
by Dreamer
I think "File types" are more useless than useful, if there would be two file types with any names, it still might be confusing for some users, why not start a poll...
Posted: Tue Jan 18, 2005 10:51 pm
by Lostclown
xnview wrote:Do you have something better than "File save types" ? I'm not sure that less confusing...
Funny how simple things can be confusing

I really don't have a single idea for the name of this option that I am sure is the best one. When I originally commented on this I also though of just "Save types", and now I have now come up with
"Save file types" which I think is the best of my suggestions on this. It is at least less likely to cause confusion than the current name.
xnview wrote:Perhaps "File types" is not needed????
In my opinion, it is a very useful option and is therefore needed. XnView supports saving to far more filetypes than I will ever use. Therefore limiting the number of filetype options in the "Save as..." dialog makes it a more easy to use tool for me than it would be without it.
Regards,
Lostclown
Posted: Tue Jan 18, 2005 10:56 pm
by helmut
Dreamer wrote:I think "File types" are more useless than useful, if there would be two file types with any names, it still might be confusing for some users, why not start a poll...
It's good to raise this topic, again, but could you please continue your discussion in the right topic, which is
'Wishlist: simplified file associations'. Thanks.
Posted: Tue Jan 18, 2005 10:58 pm
by Lostclown
Dreamer wrote:I think "File types" are more useless than useful, if there would be two file types with any names, it still might be confusing for some users, why not start a poll...
Do you mean to say that this feature/option is more useless than useful or are you referring to the name of the option?
Starting a poll wil not solve this unless there are clear options to choose from. And I don't feel we have that right now.
Regards,
Lostclown
Posted: Tue Jan 18, 2005 11:34 pm
by Dreamer
(Sorry Helmut, I must answer

)
Lostclown wrote:Dreamer wrote:I think "File types" are more useless than useful, if there would be two file types with any names, it still might be confusing for some users, why not start a poll...
Do you mean to say that this feature/option is more useless than useful or are you referring to the name of the option?
I think it's useful for few users, but useless for many...
But I think the best would be... (I'll continue
here)