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1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 4:50 am
by wagnervm
When converting some .jpg file to .heic using the program, Windows can no longer open the image. In previous versions this did not happen.

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 6:46 am
by xnview
i have no problem, could you post original file used?

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 6:55 am
by wagnervm
Any jpg file I try to convert, this happens. The resulting heic file can be opened and viewed in XnView, but any other app on Windows can't open it, like Photos, Paint, Affinity Photos or any other.

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 7:21 am
by xnview
no problem here on windows 10

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 5:10 pm
by wagnervm
I'm using Windows 11 24H2

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 6:51 pm
by wagnervm
Screenshot (7).png
Screenshot (8).png
Screenshot (9).png
Screenshot (10).png

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 7:19 pm
by user0

Re: 1.8.0 - Error opening converted HEIC file

Posted: Fri Sep 06, 2024 7:59 pm
by wagnervm
They are already installed

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 6:26 am
by xnview
send me a heic output sample file?

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 6:43 am
by wagnervm
Of course!
Just remove the jpg extension from the file I added so the site accepts the upload.

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 6:45 am
by wagnervm
Even so, the upload didn't work :/

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 6:49 am
by wagnervm

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 6:53 am
by wagnervm
I just did some more testing here, and if I set the conversion quality to any value other than 100, the conversion goes through successfully. It seems that the problem only occurs in lossless conversion.

Re: 1.8.0 - Error opening converted HEIC file

Posted: Sat Sep 07, 2024 11:50 am
by xnview
wagnervm wrote: Sat Sep 07, 2024 6:53 am I just did some more testing here, and if I set the conversion quality to any value other than 100, the conversion goes through successfully. It seems that the problem only occurs in lossless conversion.
perhaps the windows HEIF extension doesnt support lossless file