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Update install to crash system
Posted: Tue May 27, 2025 4:33 am
by alee001
XnView_MP-1.9.0-win-x64.exe, XnView_MP-1.8.8-win-x64.exe Both of them update versions caused the system to crash.
1) Exit XnView MP
2) In the File Explorer, click on the update installation
3) During the installation, it will ask you to close the file manager.
4) Close the file manager and continue the installation
5) The progress is paused and it will show "Exit", "Wait" or "Close the program" for a while.
6) If the installation fails after trying, you can only close the program to end the installation.
7) The Windows 11 taskbar crashed and could not work properly.
You can only restart the system by pressing Ctrl+Alt+del
9) Re-update and install to complete.
Please follow
Re: Update install to crash system
Posted: Tue May 27, 2025 5:49 am
by xnview
i can't reproduce, if you don't choose 'Shell Extension'?
Re: Update install to crash system
Posted: Tue May 27, 2025 6:44 am
by alee001
xnview wrote: Tue May 27, 2025 5:49 am
i can't reproduce, if you don't choose 'Shell Extension'?
Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?
I have to reboot the system or restart the file explorer by task manager to get back to normal.
Re: Update install to crash system
Posted: Tue May 27, 2025 7:02 am
by xnview
alee001 wrote: Tue May 27, 2025 6:44 am
Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?
if you don't enable it during installation?
Re: Update install to crash system
Posted: Tue May 27, 2025 7:12 am
by alee001
xnview wrote: Tue May 27, 2025 7:02 am
alee001 wrote: Tue May 27, 2025 6:44 am
Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?
if you don't enable it during installation?
Users don’t take the time to test installation/updates in different situations. If there is a problem, other users should have the same problem.
Maybe if the problem occurs again during the next update version, I will take a screenshot for you.
Re: Update install to crash system
Posted: Tue May 27, 2025 8:24 am
by alee001
Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8, but the same problem occurred during installation (see picture). It may be related to selecting [Close application (A)]?
Re: Update install to crash system
Posted: Tue May 27, 2025 8:34 am
by xnview
alee001 wrote: Tue May 27, 2025 8:24 am
Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8,
which serious bug?
Re: Update install to crash system
Posted: Tue May 27, 2025 11:59 am
by alee001
xnview wrote: Tue May 27, 2025 8:34 am
alee001 wrote: Tue May 27, 2025 8:24 am
Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8,
which serious bug?
Please refer to items 3) and 3a) of the following post:
viewtopic.php?p=206829#p206829