XnViewMP crashes when indexing a large photo collection

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mbrijun
Posts: 2
Joined: Fri Dec 03, 2021 10:05 pm

XnViewMP crashes when indexing a large photo collection

Post by mbrijun »

Hi, I am new to XnViewMP and I am looking for some help. I have installed the latest 64bit version of XnViewMP. It crashes less than a minute when pointed to a large (~80000 items) photo/video collection. The collection is on an SSD. I can see the following info in the Windows Application log.

Thank you in advance.

Code: Select all

Faulting application name: xnviewmp.exe, version: 0.99.4.0, time stamp: 0x61a73ed4
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process ID: 0x3900
Faulting application start time: 0x01d7e891b9cf7497
Faulting application path: C:\Program Files\XnViewMP\xnviewmp.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: bc5098b6-c865-4b3c-bbf8-8e91e3568d4c
Faulting package full name: 
Faulting package-relative application ID: 
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

do you have send the crash with crash dump dialog?
Pierre.
mbrijun
Posts: 2
Joined: Fri Dec 03, 2021 10:05 pm

Re: XnViewMP crashes when indexing a large photo collection

Post by mbrijun »

Hi Pierre,

the XnViewMP is configured to send anonymous logs. Unfortunately, the program window simply closes in the middle of indexing, without giving me any options of sending the crash dump. The best I could do is to find some logs in the Windows Applications logs.
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

your folder contains which format? You only open this folder in browser mode?
Pierre.
trm2
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Joined: Mon Jan 03, 2022 12:11 pm

Re: XnViewMP crashes when indexing a large photo collection

Post by trm2 »

I am having the same problem. I have windows set to use the program as my default picture viewer. When I open a e.g., png file, it doesn't crash immediately (just a few seconds later) so maybe it is sending the crash reports - I don't know. The directory is close to 2000 items, all types - pngs, jpgs, epub, pdf, mobi with the majority pdfs.

Tim M.
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

trm2 wrote: Mon Jan 03, 2022 12:18 pm I am having the same problem. I have windows set to use the program as my default picture viewer. When I open a e.g., png file, it doesn't crash immediately (just a few seconds later) so maybe it is sending the crash reports - I don't know. The directory is close to 2000 items, all types - pngs, jpgs, epub, pdf, mobi with the majority pdfs.
Please send a crash dump report?
Pierre.
trm2
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Re: XnViewMP crashes when indexing a large photo collection

Post by trm2 »

I sent them to you a few moments ago.
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

it seems that you have a pdf file that crash ghostscript
Pierre.
trm2
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Re: XnViewMP crashes when indexing a large photo collection

Post by trm2 »

Not much to go on but I found them - 4 files. I have sent them to you. Hopefully that will help.
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

trm2 wrote: Wed Jan 05, 2022 4:47 pm Not much to go on but I found them - 4 files. I have sent them to you. Hopefully that will help.
Ok, i can reproduce the crash in ghostscript with your files
Pierre.
trm2
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Re: XnViewMP crashes when indexing a large photo collection

Post by trm2 »

What is the next step? How is it crashing Ghostscript and should your program safeguard against this? This is one reason I have used v1.74 of XnView all these years because it doesn't have these kind of issues. I was hoping to step up to a more modern version and this version is faster than previous versions, another reason that held me back from upgrading before now.

Can you fix the problem? I know the files themselves can be opened and don't appear to be corrupt, but obviously something differentiates them from the others.

Thanks in advance.
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xnview
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Re: XnViewMP crashes when indexing a large photo collection

Post by xnview »

trm2 wrote: Thu Jan 06, 2022 9:45 pm Can you fix the problem? I know the files themselves can be opened and don't appear to be corrupt, but obviously something differentiates them from the others.
yes the problem will be fixed
Pierre.
trm2
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Re: XnViewMP crashes when indexing a large photo collection

Post by trm2 »

Thanks! Please let me know when new version of the programs are ready.

By the way - I donated but you don't make it easy :D

1. Went to donate - hit donate button - all it did was move the image displaying your different products.
2. Undeterred, I loaded it in Firefox and turned off page style. Scrolled down to find donate button. Clicked.
3. Finally got to Donate screen. I saw donation where it listed the product multiplied twice already to get a little more than $11.00 in fee. This is
fine because the original donation was to be $10.00.
4. Filled out all the info and got to Paypal, logged in and found that it too treated the donation as a product. I got taxed on a donation! hehe. :shock:
5. The final donation was almost $13.00. Funny, but I guess my state where I live has the last laugh cause they get the tax. :mrgreen: