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Re: Crashing & Freezing

Posted: Sat Mar 11, 2023 10:54 pm
by BruceHayes
Hakim Antoine Said wrote: Sat Mar 11, 2023 9:16 pm
BruceHayes wrote: Sat Mar 11, 2023 7:52 pm Tried all that. No luck.
Try Pressing F12, it Goes To Settings
F12 only turns up the volume on my Mac. Is there another key I need to press in conjunction with F12 to get the SETTINGS function to show up?

Re: Crashing & Freezing

Posted: Sat Mar 11, 2023 11:39 pm
by Hakim Antoine Said
F12 only turns up the volume on my Mac. Is there another key I need to press in conjunction with F12 to get the SETTINGS function to show up?
Yes :wink:

Then... there is a key called FN, press FN + F12

FN key or similar

Re: Crashing & Freezing

Posted: Sun Mar 12, 2023 12:23 am
by BruceHayes
Yes, I tried that. It does not bring up anything regarding settings.

Re: Crashing & Freezing

Posted: Sun Mar 12, 2023 4:48 am
by Hakim Antoine Said
BruceHayes wrote: Sun Mar 12, 2023 12:23 am Yes, I tried that. It does not bring up anything regarding settings.
Buy A PC :!:

:mrgreen:

Naahhhhh just kidding :P

try to view tabs and options, and find settings option, it is impossible "settings" is not listed on tabs, try to find it and please tell us what happened

:wink:

Re: Crashing & Freezing

Posted: Sun Mar 12, 2023 4:55 am
by Hakim Antoine Said
check this out bro :wink:

https://discussions.apple.com/thread/8127104

you can enable and disable this function, and thus take advantage of using F12 and go to settings

Re: Crashing & Freezing

Posted: Sun Mar 12, 2023 7:22 am
by cday
@BruceHayes: You seem to have two possible problems.

1. Based on your first posts, showing for example the browser window empty, your installation is possibly corrupted. Rather than 'updating' using the Help menu option, I would suggest a clean installation using the forum MP - General Support download, if possible after confirming the download checksum.

2. There is the unanswered question of how to access Tools > Settings... in the Mac version.

You will then be able to examine whether any of the configuration options referred to in my early posts are relevant to the issues you saw originally.

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 2:33 am
by BruceHayes
Nothing suggested has worked. I still have the same issues. I tired to install an older version (as this problem started when I updated to the latest version).I downloaded v.1.3.1 from the suggested General Support page (Link below) . However, after installing and opening, then going to ABOUT in the menu, it said the version was 1.4.3.

viewforum.php?f=82&sid=c27382bd9ee36312cc2297b586360de6

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 8:03 am
by xnview
which file format do you have in the folder?

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 1:58 pm
by BruceHayes
Primarily JPEG’s.

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 2:19 pm
by xnview
when you have crash, do you have send the crash dump via Crash dialog?
you have old versions here

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 2:45 pm
by BruceHayes
I should be more clear. What happens is XnView screen goes black and the app freezes rather than crashes. Then I go to the menu and select close XnView. That’s the only way I can terminate the app.I should have been clearer about that from the start.

I will have a look at the older versions.

Thank you.

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 3:07 pm
by cday
BruceHayes wrote: Mon Mar 13, 2023 2:45 pm I should be more clear. What happens is XnView screen goes black and the app freezes rather than crashes. Then I go to the menu and select close XnView. That’s the only way I can terminate the app.I should have been clearer about that from the start.

I will have a look at the older versions.
If v.1.3.1 didn't install correctly when you tried you possibly need to uninstall the existing version, I have no idea how you d that in a Mac.

Re: Crashing & Freezing

Posted: Mon Mar 13, 2023 3:10 pm
by BruceHayes
I did an uninstall the previous version first. I have just download it an older version at the link that was provided anive (https://download.xnview.com/old_versions/)

I will test that and see how it goes.

Thank you.

Re: Crashing & Freezing

Posted: Sat Mar 18, 2023 1:35 am
by BruceHayes
UPDATE: After 4 days of steady work using XnView MP MacOSX Version 1.3.1 64bits (Oct 11 2022), I have had no issues.

Re: Crashing & Freezing

Posted: Sat Mar 18, 2023 7:33 am
by cday
BruceHayes wrote: Sat Mar 18, 2023 1:35 am UPDATE: After 4 days of steady work using XnView MP MacOSX Version 1.3.1 64bits (Oct 11 2022), I have had no issues.
You are confirming that Mac version 1.4.3 seemed to have a bug, and 1.3.1 seems to work normally?