atio6axx.dll crash after exiting video viewer

[lphilpot]

Well, given that this problem just showed up in the latest XnView and that I've had zero issues with anything else (I use multiple graphics / photo programs) I'm not ready to mess with drivers yet.

[xnview]

Well, given that this problem just showed up in the latest XnView and that I've had zero issues with anything else (I use multiple graphics / photo programs) I'm not ready to mess with drivers yet.

you have not this problem with 1.9.1?

[lphilpot]

you have not this problem with 1.9.1?

I don't recall seeing it, but I'd have to downgrade to 1.9.1 to verify. Is that version available to download? If several older version are available I could "walk back" until I find a working version (assuming there are no other ill effects from downgrading).

[lphilpot]

Oh wait, look what I found... https://download.xnview.com/old_versions/XnView_MP/

I'll be back with some results, but I can't guarantee how quickly.

[lphilpot]

OK, I lied (but not intentionally)... I thought I had something else to do but I had time after all.

So I've just installed several older versions and tested each by simply opening and closing the video player (I did not actually play the video). For each downgrade, I just ran the installer on top of what was already installed. I didn't totally remove / expunge everything I could find. Would that make a difference? I don't know but I'm not interested in going that far right now.

Results? It crashes after closing the video player on every version I've tried: 1.9.2, 1.9.1, 1.9.0, 1.8.8, 1.8.7, 1.8.6... At this point, I just went straight to 1.7.2 (from June 2024) and it crashed as well.

In every case it was the same: No debug dialog, no log, no dump. Just *poof* and it vanishes. But in the Windows Application log I find this:

Code: Select all

Faulting application name: xnviewmp.exe, version: 1.9.2.0, time stamp: 0x68482c72
Faulting module name: atio6axx.dll, version: 27.20.14016.13, time stamp: 0x5f985c6e
Exception code: 0xc0000409
Fault offset: 0x0000000001b562a9
Faulting process id: 0x1A70
Faulting application start time: 0x1DC023742E17F73
Faulting application path: C:\Program Files\XnViewMP\xnviewmp.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0360754.inf_amd64_7d6765da852a002c\B360708\atio6axx.dll
Report Id: 49d48bdd-9bb7-4a03-b140-171c4a753f84
Faulting package full name: 
Faulting package-relative application ID: 

Other than timestamps and report IDs all failures are identical.

[xnview]

i'll check with the author of video engine

[Alexandra0056]

AMD is known for its shitty drivers/software.

the first results for "atio6axx.dll crash" from google:
- update Adrenalin to the most recent version (25.6.1) OR
- uninstall Adrenalin completely and install driver directly by hand

AMD Radeon Software Adrenalin Edition for Windows 7 is no longer updated since 2022.