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Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Dec 16, 2023 2:33 pm
by xnview
dain wrote: Fri Dec 15, 2023 11:51 pm
The same bug (crashes when flipping through files (only pics fine, mix pics/videos always crashes) and when creating thumbnails in very large folders) appears on versions from 1.6.2 and persists on version 1.6.3, the Windows log is attached below, I also tried to reinstall MS VS, I use Windows 11.
could you send me sample files to reproduce?
Which files do you have in XnView folder? Do you use autoplay? Is it in browser tab or image?
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Dec 16, 2023 3:05 pm
by dain
xnview wrote: Sat Dec 16, 2023 2:33 pm
dain wrote: Fri Dec 15, 2023 11:51 pm
The same bug (crashes when flipping through files (only pics fine, mix pics/videos always crashes) and when creating thumbnails in very large folders) appears on versions from 1.6.2 and persists on version 1.6.3, the Windows log is attached below, I also tried to reinstall MS VS, I use Windows 11.
could you send me sample files to reproduce?
Which files do you have in XnView folder? Do you use autoplay? Is it in browser tab or image?
Unfortunately, I can’t give an example, but the problem occurs on completely different mp4 and webm files.
The folder accordingly contains 2-2.5k files in mp4 and webm format.
Autoplay is enabled.
The problem when flipping through files occurs during full screen mode and file viewing mode.
There is a problem when creating thumbnails in browser mode, after creating about 1-1.5k thumbnails the program crashes.
P.S. If you have a non-public debug build for logging, I can do this for you.
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Dec 16, 2023 3:18 pm
by xnview
dain wrote: Sat Dec 16, 2023 3:05 pm
The folder accordingly contains 2-2.5k files in mp4 and webm format.
Autoplay is enabled.
The problem when flipping through files occurs during full screen mode and file viewing mode.
Are you able to reproduce with a folder containing 3/4 video files?
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Dec 16, 2023 5:56 pm
by dain
xnview wrote: Sat Dec 16, 2023 3:18 pm
dain wrote: Sat Dec 16, 2023 3:05 pm
The folder accordingly contains 2-2.5k files in mp4 and webm format.
Autoplay is enabled.
The problem when flipping through files occurs during full screen mode and file viewing mode.
Are you able to reproduce with a folder containing 3/4 video files?
Is 3/4 required or will any mix work?
If anyone, then I have a working folder with a mix of about 17k files, but I don’t know the exact distribution in videos/pictures, it definitely shows an error when it freezes while flipping through files, but I don’t remember about the error when creating thumbnails, maybe that she wasn't there.
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sun Dec 17, 2023 7:47 am
by xnview
dain wrote: Sat Dec 16, 2023 5:56 pm
If anyone, then I have a working folder with a mix of about 17k files, but I don’t know the exact distribution in videos/pictures, it definitely shows an error when it freezes while flipping through files, but I don’t remember about the error when creating thumbnails, maybe that she wasn't there.
could you send the crash dump with crash dialog (1.6.3), please?
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Mon Dec 18, 2023 2:41 pm
by dain
xnview wrote: Sun Dec 17, 2023 7:47 am
dain wrote: Sat Dec 16, 2023 5:56 pm
If anyone, then I have a working folder with a mix of about 17k files, but I don’t know the exact distribution in videos/pictures, it definitely shows an error when it freezes while flipping through files, but I don’t remember about the error when creating thumbnails, maybe that she wasn't there.
could you send the crash dump with crash dialog (1.6.3), please?
mixed catalog (17k videos/images)
catalog scanning
no mistakes
file browsing
Stuck on file 5-6, video and images were inconsistent
information on the link archive error1
https://mega.nz/file/LkxUFTrY#dnBQimZTN ... ngFoh7Iuak
catalog with video (2.3k video webm, mp4)
catalog scanning
crash by 64%
information on the link archive error2
https://mega.nz/file/jpYkFIBY#g084hzClG ... 2cIUSwPM6Y
file browsing
Stuck on file 3
information on the link archive error3
https://mega.nz/file/z4xFXDyT#STyOpVOMf ... puGtWiIvlQ
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Tue Dec 19, 2023 7:19 am
by xnview
You have sent the crash dump?
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Tue Dec 19, 2023 8:06 am
by dain
xnview wrote: Tue Dec 19, 2023 7:19 am
You have sent the crash dump?
I sent everything that the operating system gave me, what dump did you mean, does xnview write something itself?
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Tue Dec 19, 2023 10:13 am
by xnview
dain wrote: Tue Dec 19, 2023 8:06 am
I sent everything that the operating system gave me, what dump did you mean, does xnview write something itself?
When you have a crash, a dialog from XnView is opened and allow to send the crash to my server
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Tue Dec 19, 2023 1:05 pm
by dain
xnview wrote: Tue Dec 19, 2023 10:13 am
dain wrote: Tue Dec 19, 2023 8:06 am
I sent everything that the operating system gave me, what dump did you mean, does xnview write something itself?
When you have a crash, a dialog from XnView is opened and allow to send the crash to my server
no, xnview does not offer any dialogue, the window just stops responding and after some time Windows offers to close it, that’s all
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Wed Dec 20, 2023 7:55 am
by xnview
i've sent a PM
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Wed Dec 20, 2023 5:41 pm
by Gimald
Sorry, I was kinda away, couldnt test that Beta Version. But 1.6.3 is out now. It still crashes for me. Not sure if the frequency of the crashes changed, though. But yeah, now and then it still happens. (OS: windows 10, 64bit, with most recent updates from december 2023 cumulative)
EDIT: If there is any way to debug an Xnview Session, to create something like a crash-log, could you describe/send a link to a tutorial on how to? As one user already said, I don't get any dialogue either. It stops responding and freezes basically. And only way to solve this, is hard-close the program either via task manager or cmd command.
I can also say, that no file is corrupt. Since a few folders were never touched for like 6+ months (means nothing new was added, nor was any image/video edited/modified), and with older versions of xnview they never crashed. This only started recently with 1.62 I think.
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Dec 23, 2023 9:11 pm
by Gimald
I tried the 1.64 portable beta Version you linked me to in private messages. Not sure if the bug is fully fixed, but I could not trigger a single crash/freeze. When switching back to 1.63 (the one which is still installed on my Computer) I could always trigger a crash (always after around 3-5min of browsing, usually). but browsing with 1.64 for 10+ min, I could never trigger a crash until now. I will still test it with more album browsing sessions, though. But so far, it feels good.
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Thu Dec 28, 2023 9:30 am
by xnview
Thanks to your detailed description I can reproduce
the problem.
Re: Random crashes when playing MP4 video in separate tab and going to next file on 1.6.2 (Windows, x64)
Posted: Sat Jan 06, 2024 9:30 pm
by Sethur
Can I get the 1.6.4 Beta as well to see if this fixes my issues. I still get crashes from time to time with the official 1.6.3.