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MP4 causes XnView to crash

Posted: Thu Jul 05, 2012 11:02 pm
by pbrown01
When XnView version 1.99 (or earlier) is set to browse a directory which contains MP4 files generated by Olympus TG-810 camera, XnView crashes. This appears to happen on any Olympus MP4 file. It is related to QuickTime on my computer and was resolved by installing the latest version of QuickTime

AppName: xnview.exe AppVer: 1.99.0.0 ModName: quicktime.qts
ModVer: 5.0.2.15 Offset: 002f1622

Re: MP4 causes XnView to crash

Posted: Tue Jul 10, 2012 12:21 pm
by xnview
Please send me a sample file?
Do you have Quicktime?

Re: MP4 causes XnView to crash

Posted: Sat Jul 14, 2012 3:43 am
by kobedf
Just recently this has started happening to me too.
I'm not saying it is because of XnView, maybe it is because of my quicktime installation
but even in that case I believe XnView should handle this more gracefully.

Here's a link to a sample movie.
I put it by itself in a directory and after entering the directory XnView crashed in a few seconds.
http://dl.dropbox.com/u/49350518/P1030670.MOV

In fact, Firefox also complains, so I might have a Quicktime problem but Firefox doesn't crash.

Here's the output of the error. Hope this helps:

Problem signature:
Problem Event Name: APPCRASH
Application Name: xnview.exe
Application Version: 1.98.0.0
Application Timestamp: 4f5a0ae3
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ea5d656
Exception Code: c0000005
Exception Offset: 6834aa99
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6bcd
Additional Information 2: 6bcde7812013385e3f8c6e4751551664
Additional Information 3: 386e
Additional Information 4: 386e4f2c269bb7bb1359165473d779f7

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Re: MP4 causes XnView to crash

Posted: Sat Jul 14, 2012 3:58 am
by kobedf
Indeed it seems I had uninstalled the "Apple Application Support" application because I thought it was useless.
Seems I was wrong.

Re: MP4 causes XnView to crash

Posted: Sun Jul 29, 2012 1:00 pm
by ckit
You needed Quicktime for the Audio Streams -> Audio: QT PCM 8000Hz mono 64kbps [Audio]

Video Steams are just JPEG according to MediaInfo.