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Cannot install - Installer exits
Posted: Fri Oct 26, 2012 1:26 pm
by alexgieg
I'm trying to install XnView 1.99.5 in this WinXP SP-3 machine, but whenever I double-click the installer it opens briefly (I can see the language selection drop down) then exits. I tried with the full and standard installers, in both the most recent v1.99.5 and the slightly older v1.99.1 versions, with and without my anti-virus' realtime scan enabled, but the result is the same. Is there something I can do other than going for the Zip version? I'd love to have XnView installed properly.
Thanks!
Re: Cannot install - Installer exits
Posted: Tue Oct 30, 2012 8:44 am
by xnview
Strange, you are the first user with this problem... And in admin account?
Re: Cannot install - Installer exits
Posted: Tue Oct 30, 2012 10:06 am
by alexgieg
Yes. It's a domain account with full local admin privileges.
Re: Cannot install - Installer exits
Posted: Tue Oct 30, 2012 11:22 pm
by cday
I've seen a similar problem of a program opening and then immediately closing in Windows 7 when I've tried to run .chm (Compiled HTML Help) files.
The problem occurred because the file was 'blocked' for security reasons and the solution was to unblock it by right clicking on the file, selecting Properties | General and then clicking on 'Unblock'.
The XnView.exe installer is similarly shown as blocked in Windows 7, but it can be installed without unblocking as the installation starts with a screen advising that the file comes from another computer and asking for confirmation that it should be installed.
So in Windows XP Sp3 it might be worth right clicking on the installer file and checking if it is shown as blocked...
Re: Cannot install - Installer exits
Posted: Thu Nov 01, 2012 12:53 pm
by alexgieg
No, unfortunately that isn't it. The installer is already unblocked, and I even went into the advanced permissions and granted full access to it for all account levels, but no luck: it still briefly opens when double-clicked then in about half a second or less closes.
Re: Cannot install - Installer exits
Posted: Thu Nov 01, 2012 3:05 pm
by cday
The problem you describe is exactly the problem I had that was solved by unblocking the file; I presume that you have actually seen the file marked as 'blocked' and then unblocked it.
Looking on the Internet, it looks as if blocking was introduced to try to prevent piracy through illegal media file downloads and was related to the different regions.
If you are really the only person to have encountered this problem, I wonder if it could be anything to do with the fact that you are in Brazil -- could your copy of Windows possibly not allow unblocking, for example?
Anyone any ideas?
Re: Cannot install - Installer exits
Posted: Thu Nov 01, 2012 3:23 pm
by alexgieg
That's certainly not it, since I have many applications installed, both paid and free, from the simple to the power user level. In fact, I install and uninstall stuff all the time, and so far XnView and XnView Shell are the only two executable installers I've found that start then close without allowing the installation to proceed. Also, I have it installed in two other machines, a WinXP box similar to this one and a Win7-64, both with similar sets of installed software, and in both it installed fine.
Quite puzzling, isn't it?
Hmm... I'm starting to wonder whether this is one of those odd cases in which the actual solution is to do a clean OS reinstall because some obscure DLL is corrupted...
Re: Cannot install - Installer exits
Posted: Fri Nov 02, 2012 4:30 am
by XnTriq
Are there any log files left behind in your
%TMP%/
%TEMP% folder(s) after the failed installation, alexgieg?
Setup crashes wrote:On a computer our setup (Inno 5.2.3) quits immediately, without any error messages. On all other machines we have no problems with the same setup.
Re: Cannot install - Installer exits
Posted: Mon Nov 05, 2012 12:17 pm
by alexgieg
Sorry for the delay. Last Friday plus the weekend were an extended holiday here. I couldn't find a log file in my %TEMP%, so I googled around on how to manually create one (easy enough: just a matter of running the setup with a /LOG="log.txt" parameter added). Here's the end result. Unfortunately, it isn't very informative:
Code: Select all
2012-11-05 09:57:43.347 Log opened. (Time zone: UTC-02:00)
2012-11-05 09:57:43.347 Setup version: Inno Setup version 5.3.9 (a)
2012-11-05 09:57:43.347 Original Setup EXE: C:\Documents and Settings\alexander.gieg\Meus documentos\Downloads\Novos\XnView-win-full.exe
2012-11-05 09:57:43.347 Setup command line: /SL5="$F03AE,14654366,76288,C:\Documents and Settings\alexander.gieg\Meus documentos\Downloads\Novos\XnView-win-full.exe" /LOG="log.txt"
2012-11-05 09:57:43.347 Windows version: 5.1.2600 SP3 (NT platform: Yes)
2012-11-05 09:57:43.347 64-bit Windows: No
2012-11-05 09:57:43.347 Processor architecture: x86
2012-11-05 09:57:43.347 User privileges: Administrative
2012-11-05 09:57:43.425 Got EAbort exception.
2012-11-05 09:57:43.425 Deinitializing Setup.
2012-11-05 09:57:43.425 Log closed.
And here's the shell installer one, which also exits after started:
Code: Select all
2012-11-05 10:06:15.000 Log opened. (Time zone: UTC-02:00)
2012-11-05 10:06:15.000 Setup version: Inno Setup version 5.3.9 (a)
2012-11-05 10:06:15.000 Original Setup EXE: C:\Documents and Settings\alexander.gieg\Meus documentos\Downloads\Novos\XnShellEx.exe
2012-11-05 10:06:15.000 Setup command line: /SL5="$F03C8,745933,76288,C:\Documents and Settings\alexander.gieg\Meus documentos\Downloads\Novos\XnShellEx.exe" /LOG="log.txt"
2012-11-05 10:06:15.000 Windows version: 5.1.2600 SP3 (NT platform: Yes)
2012-11-05 10:06:15.000 64-bit Windows: No
2012-11-05 10:06:15.000 Processor architecture: x86
2012-11-05 10:06:15.000 User privileges: Administrative
2012-11-05 10:06:15.000 64-bit install mode: No
2012-11-05 10:06:15.000 Created temporary directory: C:\DOCUME~1\ALEXAN~1.GIE\CONFIG~1\Temp\is-C922C.tmp
Finally, within the folder mentioned in the last line above I only found this:
Code: Select all
%TEMP%\is-C922C.tmp\
%TEMP%\is-C922C.tmp\_isetup\
%TEMP%\is-C922C.tmp\_isetup\_RegDLL.tmp
%TEMP%\is-C922C.tmp\_isetup\_shfoldr.dll
The "_RegDLL.tmp" file being a binary blob, hence also not much informative (I think?).
Re: Cannot install - Installer exits
Posted: Tue Nov 06, 2012 12:00 am
by XnTriq
I have no idea )-:
According to
innounp, all current
XnView installation packages were compiled with Inno Setup v5.3.9 ANSI (10/Apr/2010). However, v5.5.2 (08/Oct/2012) is the
latest release.
EDIT: Have you tried to adjust the
Language for non-Unicode programs (pt-BR) settings in XP?
Re: Cannot install - Installer exits
Posted: Tue Nov 06, 2012 9:45 pm
by XnTriq
It may also be worth a try to (backup and then) delete all registry entries in
HKEY_CURRENT_USER\Software\XnView\.
Download URL / filesize / MD5 checksum (generated with
SendTo MD5):
Code: Select all
http://download.xnview.com/XnView-win-small.exe | 02'563'170 | 6fbff51c7573c14ec9c321f0824214db
http://download.xnview.com/XnView-win.exe | 04'578'322 | 7fa371916be5d0f210031602291749fc
http://download.xnview.com/XnView-win-full.exe | 14'932'798 | 4277d773a46a399314c86f365c938b07
http://download.xnview.com/XnShellEx.exe | 01'000'523 | 9929caf1a5d8350e84615b6cfbca0047
Re: Cannot install - Installer exits
Posted: Wed Aug 21, 2013 5:53 pm
by hbobenicio
I'm having the exactly the same problem right now... Did you solve it, alexgieg?
Re: Cannot install - Installer exits
Posted: Wed Aug 21, 2013 7:02 pm
by DOS386
> I'm having the exactly the same problem right now... Did you solve it, alexgieg?
I never had this problem, but there is a splendid solution: download the ZIP
http://www.xnview.com/en/xnview/#downloads
Re: Cannot install - Installer exits
Posted: Wed Aug 21, 2013 10:41 pm
by alexgieg
hbobenicio wrote:I'm having the exactly the same problem right now... Did you solve it, alexgieg?
No. After a while I had to reformat my computer for other reasons and in such a clean system it installed without issue, but that doesn't really count as solving...
