XnView Software

Just installed XnView full version, winxp, at startup crashes get message "XnView for Windows 9x/NT/2000/Me/Xp has encountered a problem and needs to close. We are sorry for the inconvenience." Not good.

kfctombraider

kfctombraider

Hello !

- Since I don't think that Pierre owns a crystal ball, I guess that you might make a screen shot of that error message by Alt+PrintScreen, paste it even in MS-Paint to get a *.GIF pic, then display it here or send it to Pierre via email.

- Normally, such a message indicates the address and some details about the error.
- It asks too for " Report this error to M$ " [Yes] [No]

Kind regards,
Claude
Clo

kfctombraider wrote:Just installed XnView full version, winxp, at startup crashes get message "XnView for Windows 9x/NT/2000/Me/Xp has encountered a problem and needs to close. We are sorry for the inconvenience." Not good.

Strange you are the first user with this problem, after the install, you have started XnView and had a crash?

Hello kfctombraider,

some questions which might help to track the problem:

- What XP version are you working on (Service Pack, Home, Professional)?
- Did you use admin user or normal user for installation?
- Do you run a virus scanner software? Is it up-to-date? (Just to make sure it's not a virus or similar)
- Is it the first time you installed a version of XnView on this computer?
- After copying the program file "xnview.exe" to a completely empty directory (folder): Does it start from there or does the error still occur?
- Did you get any error messages during installation?

As Pierre has pointed out it's unusual and rare that XnView causes problems at start-up (there was a known bug on Windows 98 and NT in the version 1.80 but this has been fixed in the 1.80.1). Thank you in advance for helping to find the problem.

I got the same Problem. Reinstalling doesn't solved it..

There are a problem with the mpeg.dll

Thanks for helping and sorry for my bad english...my german is better

BamBam

BamBam wrote:I got the same Problem. Reinstalling doesn't solved it..

There are a problem with the mpeg.dll

Thanks for helping and sorry for my bad english...my german is better

When you have removed mpeg.dll, no more problem???

Yes, it seems to work. But for what is the mpeg.dll?

BamBam

Pierre

Hello Pierre !

- Did you change anything in the mpeg.dll ? I have still the 1.74… version, and not any problem at start-up.

- Aside, I hope that the user kfctombraider provided the error addresses to you, like I advised him…

Kind regards,
Claude
Clo

BamBam wrote:Yes, it seems to work. But for what is the mpeg.dll?

To be able to extract thumbnail from mpeg file

Ok, so it isn't necessary for the normal work...better said for me

Thank you for the fast answers.

BamBam

BamBam wrote:Ok, so it isn't necessary for the normal work...better said for me

Thank you for the fast answers.

Someone has the same problem? Which OS?

I got Windows XP SP2 with all updates and i reinstalled my system 2 weeks ago.

The time before the reinstall XnView didn't have any problem. So at least i can't say where the problem is. When i think of mpeg.dll i think of maybe VLC (Videolan)??? It is the only software i didn't use that much befor the reinstall of my os.

BamBam

The problem could be one of "All in one codec packs", if users install too many codecs (or all), or another codec conflict. Try to uninstall such codec packs and install just codecs you really need.

I didn't installed these Codec-Packs...the only things - from this kind - are:

- Quicktime Alternative
- Real Alternative
- VLC

BamBam

Open Windows Explorer, move to C:\Program Files\XnView\Plugins and check that your "mpeg.dll" has the following....

Size: 110,592 bytes or 108Kb
Version: 1.80.2
Language: same as OS