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Thumbnails of videos, the program crashes immediately

Posted: Tue Jun 06, 2023 10:24 pm
by Micha200
Hello all,
when i select the option "show thumbnails of video", the program crashes immediately as soon as i select a directory with pictures!
Clean install (under C:\User also deleted the XnView directory) and 32/64 bit version tried, always the same problem!
My system is up-to-date Windows 11 all updates....

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Re: Thumbnails of videos, the program crashes immediately

Posted: Wed Jun 07, 2023 6:18 am
by xnview
could you edit the xnview.ini (Settings>Integration>Paths - open config file), change to debug=2, and send me the content of logs window?

Re: Thumbnails of videos, the program crashes immediately

Posted: Wed Jun 07, 2023 6:09 pm
by Micha200
xnview wrote: Wed Jun 07, 2023 6:18 am could you edit the xnview.ini (Settings>Integration>Paths - open config file), change to debug=2, and send me the content of logs window?
thanks for the quick feedback, i sent you the dmp file by email this morning.

XnView MP Crash Report - [20927 - 1.4.5]

Re: Thumbnails of videos, the program crashes immediately

Posted: Wed Jun 07, 2023 7:19 pm
by Micha200
i tried again if i turn off the option "show thumbnails of video" it doesn't crash immediately, but as soon as i open a picture directory the program stops and sometimes it does crash! So it doesn't run much better without this option.

Re: Thumbnails of videos, the program crashes immediately

Posted: Thu Jun 08, 2023 8:37 am
by xnview
Micha200 wrote: Wed Jun 07, 2023 7:19 pm i tried again if i turn off the option "show thumbnails of video" it doesn't crash immediately, but as soon as i open a picture directory the program stops and sometimes it does crash! So it doesn't run much better without this option.
Could you try to send me the logs?

Re: Thumbnails of videos, the program crashes immediately

Posted: Thu Jun 08, 2023 9:27 am
by Micha200
xnview wrote: Thu Jun 08, 2023 8:37 am
Micha200 wrote: Wed Jun 07, 2023 7:19 pm i tried again if i turn off the option "show thumbnails of video" it doesn't crash immediately, but as soon as i open a picture directory the program stops and sometimes it does crash! So it doesn't run much better without this option.
Could you try to send me the logs?
yes, just sent to your contact email address