HEIC format image with 10 bit depth failed to open

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marktutu
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HEIC format image with 10 bit depth failed to open

Post by marktutu »

The HEIC format image with 10 bit depth cannot be opened with the latest XnViewMP on MacBook Pro with M1. But it can be opened in Preview and Safari.

I use magick to convert a tiff format image to heic format. The command line on terminal is "magick input.tiff -depth 10 output.heic"


Thanks.
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xnview
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Re: HEIC format image with 10 bit depth failed to open

Post by xnview »

please send us the file
Pierre.
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

Since the system does not allow to attach an image with file extension HEIC, I changed it to JPEG.

But I still get an error "It was not possible to determine the dimensions of the image. Please verify that the URL you entered is correct."

So How can I give you an HEIC format image?
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

I just sent an heic image to contact@xnview.com
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

Below is attached file.
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xnview
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Re: HEIC format image with 10 bit depth failed to open

Post by xnview »

Strange, it works on 1.7.2 MacOS M1 Arm with Sonoma
Pierre.
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

I don't think it works for me on my 1.7.2 MacOS M1 Arm with Sonoma 14.5
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xnview
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Re: HEIC format image with 10 bit depth failed to open

Post by xnview »

you have the problem only with this HEIC file, or all HEIC?
Pierre.
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

If any HEIC file is a regular color bit depth 8, there is no any problem to open it with XnView. But if it is with color bit depth 10 or above, then XnView cannot open it. But MacOS Preview or Safari can open it without any problem.
marktutu
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Joined: Fri Jun 21, 2024 10:23 pm

Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

The interesting thing is that the same HEIC file can be opened with XnView on MacOS M2 Sonoma but MacOS M1 Sonoma.
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xnview
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Re: HEIC format image with 10 bit depth failed to open

Post by xnview »

marktutu wrote: Thu Jun 27, 2024 5:39 pm The interesting thing is that the same HEIC file can be opened with XnView on MacOS M2 Sonoma but MacOS M1 Sonoma.
i don't understand, it works on my M1 Sonoma
Pierre.
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

It is what I can see on my MacBook Pro with M1 Sonoma.
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xnview
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Re: HEIC format image with 10 bit depth failed to open

Post by xnview »

could you try to reload the package?
Pierre.
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

It works now after I re-installed the Xnview 1.7.2 on MacBook Pro with M1. Thank you!
marktutu
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Re: HEIC format image with 10 bit depth failed to open

Post by marktutu »

It is an HEIC format image with bit depth 10. But it is not reported correctly on XnView.
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