Crop size problem [Solved - Faulty mouse]

[punapippuri]

Hello,

I am sure I am doing something wrong which is really obvious, so hope someone can help. When I select an image directly from the browser, I can crop and save to the size I select with no problem. However if I try to crop a second image (accessed using the arrows on the toolbar, NOT directly from the browswer) I can only get a smaller restricted size that I can crop, and it appears to be random in size. I have tried altering the mouse settings on the interface, with no success. I am using a laptop touchpad as the mouse though, so is that perhaps the issue ?

Thanks in advance.

[xnview]

could you post some screenshots?

[punapippuri]

Here's a short video clip of the process. https://youtu.be/u-AJAVsti40

I open the first picture from browser and crop it easily, and save it.
Then I click the toolbar arrow to open a second picture and the crop size is limited - I cannot extend it.
However if I close that image and open the same file from the browser window, I can crop it with no problem.

Thanks

[xnview]

which version do you have, i can't reproduce

[punapippuri]

XnView MP Windows
Version 0.96.2 64bits (May 5 2020)

Libformat version 7.40


Thank you for your efforts on this - it is weird !

[xnview]

you can reproduce each time?

[punapippuri]

I am not sure what you mean by reproduce, but this limit to size happens everytime I try to crop a second photo unless I return to the browser.

I have uninstalled and then reinstalled the program, and it still happens.

[xnview]

could you send me the picture used in video?

[punapippuri]

I think I have solved the problem - I have bought a new mouse and now things seem to be working. So it would appear to be a hardware issue.

Many thanks for all your efforts.