Update install to crash system

*** Please report new bugs here! ***

Moderators: helmut, XnTriq, xnview, Dreamer

Post Reply
alee001
Posts: 145
Joined: Sun Sep 04, 2022 4:43 am

Update install to crash system

Post by alee001 »

XnView_MP-1.9.0-win-x64.exe, XnView_MP-1.8.8-win-x64.exe Both of them update versions caused the system to crash.
1) Exit XnView MP
2) In the File Explorer, click on the update installation
3) During the installation, it will ask you to close the file manager.
4) Close the file manager and continue the installation
5) The progress is paused and it will show "Exit", "Wait" or "Close the program" for a while.
6) If the installation fails after trying, you can only close the program to end the installation.
7) The Windows 11 taskbar crashed and could not work properly.
8) You can only restart the system by pressing Ctrl+Alt+del
9) Re-update and install to complete.
Please follow
User avatar
xnview
Author of XnView
Posts: 46235
Joined: Mon Oct 13, 2003 7:31 am
Location: France
Contact:

Re: Update install to crash system

Post by xnview »

i can't reproduce, if you don't choose 'Shell Extension'?
Pierre.
alee001
Posts: 145
Joined: Sun Sep 04, 2022 4:43 am

Re: Update install to crash system

Post by alee001 »

xnview wrote: Tue May 27, 2025 5:49 am i can't reproduce, if you don't choose 'Shell Extension'?
Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?

I have to reboot the system or restart the file explorer by task manager to get back to normal.
User avatar
xnview
Author of XnView
Posts: 46235
Joined: Mon Oct 13, 2003 7:31 am
Location: France
Contact:

Re: Update install to crash system

Post by xnview »

alee001 wrote: Tue May 27, 2025 6:44 am Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?
if you don't enable it during installation?
Pierre.
alee001
Posts: 145
Joined: Sun Sep 04, 2022 4:43 am

Re: Update install to crash system

Post by alee001 »

xnview wrote: Tue May 27, 2025 7:02 am
alee001 wrote: Tue May 27, 2025 6:44 am Shell Extension is installed by default. If there is a problem with it, it must be the cause, right?
if you don't enable it during installation?
Users don’t take the time to test installation/updates in different situations. If there is a problem, other users should have the same problem.

Maybe if the problem occurs again during the next update version, I will take a screenshot for you.
alee001
Posts: 145
Joined: Sun Sep 04, 2022 4:43 am

Re: Update install to crash system

Post by alee001 »

Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8, but the same problem occurred during installation (see picture). It may be related to selecting [Close application (A)]?
Attachments
螢幕擷取畫面 2025-05-27 161411.png
螢幕擷取畫面 2025-05-27 161411.png (22.68 KiB) Viewed 110 times
User avatar
xnview
Author of XnView
Posts: 46235
Joined: Mon Oct 13, 2003 7:31 am
Location: France
Contact:

Re: Update install to crash system

Post by xnview »

alee001 wrote: Tue May 27, 2025 8:24 am Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8,
which serious bug?
Pierre.
alee001
Posts: 145
Joined: Sun Sep 04, 2022 4:43 am

Re: Update install to crash system

Post by alee001 »

xnview wrote: Tue May 27, 2025 8:34 am
alee001 wrote: Tue May 27, 2025 8:24 am Since v1.9.0 has a serious bug, I had no choice but to downgrade to the previous version v1.8.8,
which serious bug?
Please refer to items 3) and 3a) of the following post:
viewtopic.php?p=206829#p206829
Post Reply