VAT problems purchasing license via mycommerce/Digital River

[XnSoldier]

It is impossible for me to use a VAT number with them as their "validation system" is constantly down. their support is pathetic. I have emailed multiple times over months, they are not having basic comprehension skills (asking for an order while I clearly explained that I haven't placed one) nor offering a solution or even fixing it in the first place. So they are charging VAT when it should be exempt.

Result: I am not buying a license with them.

[xnview]

Strange, please send me your VAT ID by mail or PM

[XnSoldier]

Strange, please send me your VAT ID by mail or PM

done. btw: latest offer of them was a manual quote which needed a tons of information given manually:

Product/Program name:
Product/Program number:
Last Name:
First Name:
Company:
Street and #:
City, State and postal code:
Country:
Phone:
Fax:
E-Mail:
What name should the product be licensed to?:
VAT ID (only applicable to business customers within the European Union):