Capture - Multicapture crash Vista

Shaun · Post by **Shaun** » Fri Jan 30, 2009 11:19 pm

Hello, I have an issue with Windows Vista and XNView's Multicapture.
If I set it up to do a multi capture, it crashes after the first or second capture.
It seems random but most of the time it crashes the first time.

I have Windows Vista 32-bit.
I have tried a few different versions of XNView including the 1.96 beta and I get the same results. I thought it may have been my Multiple Monitors, however I undocked it and rebooted and it still happens.

The setup is this:
-I launch XNview
-I select Capture
-I select Active Window
-I select Hot key as a method and leave F10 as the key
-I select Client area
-I leave Hide XnView selected
-I select Include mouse cursor
-I select Multiple capture
-I click ok, and XnView minimizes
-I hit F10 and Vista tells me XnView has crashed

Any ideas?

Shaun · Post by **Shaun** » Sat Jan 31, 2009 5:24 pm

Here is an error log example of the crash:

Log Name: Application
Source: Application Error
Date: 1/30/2009 6:00:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: (removed)
Description:
Faulting application xnview.exe, version 1.96.0.0, time stamp 0x497ecad2, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process id 0x5c8, application start time 0x01c9832e4980f7e9.

I can post a video if necessary.

ckit · Post by **ckit** » Sun Feb 01, 2009 1:01 am

I cannot reproduce this bug in XnView 1.96 beta 3 so it may have been fixed already.

Shaun · Post by **Shaun** » Sun Feb 01, 2009 7:03 pm

I tried it with Beta 3 and it still happens.

Is there a config/ini file that might be sticking around that I would need to delete?

ckit · Post by **ckit** » Mon Feb 02, 2009 12:54 am

XnView INI can be stored in any of the following...

C:\Program Files\XnView
C:\Program Files (x86)\XnView
C:\Users\<username>\AppData\Roaming\XnView

Can't remember the XP one for data storage.

helmut · Post by **helmut** » Mon Feb 02, 2009 8:26 am

Multicapture in 1.96 B3 does not crash for me, either.

Post by **xnview** » Mon Feb 02, 2009 1:16 pm

I can't reproduce on vista

Shaun · Post by **Shaun** » Mon Feb 02, 2009 1:34 pm

I cleaned out my xnview cache and tried Beta 3 again, I still get the problem.
It takes the first screenshot fine, but if I try to take more than one, I get:

I tried it on a co-worker's Vista machine and it works. His machine has the same install of Vista with the same apps. I must have a file somewhere that is screwing it up.

Just on chance, what is your version of ntdll.dll?
From the error, it want's to have an issue with ntdll.dll...

Guest · Post by **Guest** » Thu Feb 05, 2009 1:03 am

Trying to capture ANY screen, I have the same problem,
Vista 32 bit, Xnview fresh download & install.
Here is the log file:

Problem signature:
Problem Event Name: APPCRASH
Application Name: xnview.exe
Application Version: 1.95.0.0
Application Timestamp: 492428c3
Fault Module Name: StackHash_1ad6
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1ad6
Additional Information 2: c00d11054573e349460dfa57960d47b3
Additional Information 3: 671f
Additional Information 4: 4d0a34f764c56c6ea73316323ac49d8c

What does it mean?

Post by **xnview** » Thu Feb 05, 2009 7:23 am

Do you use a 32bits display?

Guest · Post by **Guest** » Thu Feb 05, 2009 1:50 pm

Yes, I do.
And it was working perfectly fine before.

XO · Post by XO » Fri Feb 06, 2009 12:42 am

Hi I'm using XNVIEW in a new PC, with Vista SP 1, and I get a crash message (sometimes) when I double click on an image file.

Any idea to solve it?

Nombre del evento de problema: APPCRASH
Nombre de la aplicación: xnview.exe
Versión de la aplicación: 1.95.0.0
Marca de tiempo de la aplicación: 492428c3
Nombre del módulo con errores: ntdll.dll
Versión del módulo con errores: 6.0.6001.18000
Marca de tiempo del módulo con errores: 4791a7a6
Código de excepción: c0000005
Desplazamiento de excepción: 00068516
Versión del sistema operativo: 6.0.6001.2.1.0.768.3
Id. de configuración regional: 2058
Información adicional 1: 53b1
Información adicional 2: 41a40ebc645c403f68c3180db04ff84b
Información adicional 3: 5c1d
Información adicional 4: c833f5d5e471ce2e0af9805eab436a40

Post by **xnview** » Fri Feb 06, 2009 12:45 pm

Anonymous wrote:Yes, I do.
And it was working perfectly fine before.

Before what?

helmut · Post by **helmut** » Sat Jul 31, 2010 8:48 am

I have a request from a German user, here. When capturing screens on Windows Vista, XnView occassionally crashes. There seems to be a problem, still.

Post by **xnview** » Mon Aug 02, 2010 8:40 am

helmut wrote:I have a request from a German user, here. When capturing screens on Windows Vista, XnView occassionally crashes. There seems to be a problem, still.

XnView Software

Capture - Multicapture crash Vista

Capture - Multicapture crash Vista

Error Log

Beta 3

Re: Capture - Multicapture crash Vista

Cleaned out my cache and xnview files, still no go.

Re: Cleaned out my cache and xnview files, still no go.

another crash

Re: Capture - Multicapture crash Vista

Re: Capture - Multicapture crash Vista