Problem converting a TIF to jpeg

[aoudin]

Hi,

We have a problem converting a tiff file to jpeg using latest version or nconvert (downloaded last week). The problem occur when you create a tiff with pixels grouped by layer (and not interlaced).
Is it a known issue? (I can't find anything about it on the forum).
If not I can send you a sample for you to investigate.

[xnview]

yes please send me a sample?

[aoudin]

The file is too big to be sent in attachment of a mail.
I can send you a link but I prefer if it stay private (an image of one of our customer).
Can you give me an email or should I send it in private message?

[xnview]

contact at xnview dot com