XnView Software

|| Issue description:

Hello, I want to report XnView MP crash triggered by atio6axx.dll that happens after exiting video viewer (tried with .mp4 file) using close button on tab or close button on toolbar. My XnView MP version is 1.9.2 downloaded and installed from platform PortableApps.com.

|| Device details:

Device: Acer Aspire E5-523.
OS: Windows 7 Ultimate SP1 (64-bit).
CPU: AMD A6-9210 RADEON R4, 5 COMPUTE CORES 2C+3G 2.40 GHz
RAM: 8,00 GB

|| File details of atio6axx.dll:

File description: AMD OpenGL driver
Company: Advanced Micro Devices, Inc.
File version: 27.20.20913.2000

|| Crash details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: xnviewmp.exe
Application Version: 1.9.2.0
Application Timestamp: 68482c72
Fault Module Name: atio6axx.dll
Fault Module Version: 27.20.20913.2000
Fault Module Timestamp: 62e93b6a
Exception Code: 40000015
Exception Offset: 0000000001b9703f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1051
Additional Information 1: 5297
Additional Information 2: 5297c26b43e5fb3661aafb5331fc4ddd
Additional Information 3: 2db5
Additional Information 4: 2db594c2da7ba7be26ee76dabcf90fe1

|| Files:

Crash dump file: https://www.mediafire.com/file/t6izb0lz ... mp.7z/file
My atio6axx.dll from System32: https://www.mediafire.com/file/alid304t ... xx.7z/file

you can always reproduce after viewing mp4 file?

xnview wrote: Wed Jul 02, 2025 6:30 am you can always reproduce after viewing mp4 file?

Yes, it happens always. Every single time after exiting video.

Video don't even need to be played. Simply opening video in new tab, and then closing the tab causes the crash always on my laptop.

I provided much details as I can, so I firmly believe that the issue would be easily fixed in near future.

It's really crazy issue. I have to use Acer Clear.fi 1.0 for playing videos only because the XnView MP can't handle them with AMD driver installed. I can't even uninstall AMD Radeon Software from my laptop because it would cause multiple consequences.

If you view the video in browser, no crash?

xnview wrote: Sun Jul 06, 2025 8:48 am If you view the video in browser, no crash?

Correct, if video files are displayed inside folder in browser, no crash. It applies only to viewer, not browser.