atio6axx.dll crash after exiting video viewer

[Alexandra0056]

|| Issue description:

Hello, I want to report XnView MP crash triggered by atio6axx.dll that happens after exiting video viewer (tried with .mp4 file) using close button on tab or close button on toolbar. My XnView MP version is 1.9.2 downloaded and installed from platform PortableApps.com.

|| Device details:

Device: Acer Aspire E5-523.
OS: Windows 7 Ultimate SP1 (64-bit).
CPU: AMD A6-9210 RADEON R4, 5 COMPUTE CORES 2C+3G 2.40 GHz
RAM: 8,00 GB

|| File details of atio6axx.dll:

File description: AMD OpenGL driver
Company: Advanced Micro Devices, Inc.
File version: 27.20.20913.2000

|| Crash details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: xnviewmp.exe
Application Version: 1.9.2.0
Application Timestamp: 68482c72
Fault Module Name: atio6axx.dll
Fault Module Version: 27.20.20913.2000
Fault Module Timestamp: 62e93b6a
Exception Code: 40000015
Exception Offset: 0000000001b9703f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1051
Additional Information 1: 5297
Additional Information 2: 5297c26b43e5fb3661aafb5331fc4ddd
Additional Information 3: 2db5
Additional Information 4: 2db594c2da7ba7be26ee76dabcf90fe1

|| Files:

Crash dump file: https://www.mediafire.com/file/t6izb0lz ... mp.7z/file
My atio6axx.dll from System32: https://www.mediafire.com/file/alid304t ... xx.7z/file

[xnview]

you can always reproduce after viewing mp4 file?

[Alexandra0056]

you can always reproduce after viewing mp4 file?

Yes, it happens always. Every single time after exiting video.

Video don't even need to be played. Simply opening video in new tab, and then closing the tab causes the crash always on my laptop.

I provided much details as I can, so I firmly believe that the issue would be easily fixed in near future.

[Alexandra0056]

It's really crazy issue. I have to use Acer Clear.fi 1.0 for playing videos only because the XnView MP can't handle them with AMD driver installed. I can't even uninstall AMD Radeon Software from my laptop because it would cause multiple consequences.

[xnview]

If you view the video in browser, no crash?

[Alexandra0056]

If you view the video in browser, no crash?

Correct, if video files are displayed inside folder in browser, no crash. It applies only to viewer, not browser.

[Alexandra0056]

Okay, so I decided to make a video in which I reproduced the issue:

https://www.4shared.com/video/i7laHZWuk ... 13-66.html?

[lphilpot]

XnView MP 1.9.2, Windows 11 Home 24H2

It's also crashing for me after exiting the video viewer. I've not narrowed it down to a specific DLL, but here's what happens:

1. Double-click to open video in a new tab
2. Optional: Click the arrow button to play the video (crash subsequently occurs whether or not the video is played)
3. Close the video tab
4. There's a brief background-busy mouse pointer
5. XnView MP crashes

I watched the process in Task Manager doesn't and it doesn't look unusual. No excessive CPU, GPU nor memory usage, etc.

Here's a 30 second sample MP4 (from my outdoor wildlife camera) if you want to download and test with it: https://imgur.com/gVIkslT
This is a full-res version of the video, but either causes the crash: https://i.imgur.com/gVIkslT.mp4

[xnview]

Okay, so I decided to make a video in which I reproduced the issue:

Thanks but no able to reproduce on Win 11

[xnview]

1. Double-click to open video in a new tab
2. Optional: Click the arrow button to play the video (crash subsequently occurs whether or not the video is played)
3. Close the video tab
4. There's a brief background-busy mouse pointer
5. XnView MP crashes

I've tried your sample but no crash. Do you have sent the crashlog with crash dialog?

[lphilpot]

There is no crash dialog. It just gives me a background busy pointer for maybe three seconds and *poof*, it's gone -- vanishes with no further info. Is there a log somewhere you need? I tried attaching my xnview.ini but there's apparently no way to attach a text file so I'll PM it to you.

[Alexandra0056]

There is no crash dialog. It just gives me a background busy pointer for maybe three seconds and *poof*, it's gone -- vanishes with no further info. Is there a log somewhere you need? I tried attaching my xnview.ini but there's apparently no way to attach a text file so I'll PM it to you.

Crashes usually automatically create .dmp (Crash dump) files on Windows.

To find them:
1. Open My Computer folder in Windows Explorer (also called Computer or This Computer on different Windows versions)
2. Type ".dmp" into search box (type without quotes, not into the address box, but into search box)
3. Now you will see all .dmp files, but attach only those from XnView MP

There is also faster way to find specific files, but that requires third-party software like Everything (by voidtools)

[Alexandra0056]

Okay, so I decided to make a video in which I reproduced the issue:

Thanks but no able to reproduce on Win 11

The crash probably happens only on specific hardware. Can you try to reproduce it on different computer or virtual machine?

I use Windows 7 on Acer Aspire E5-523 and I have installed AMD Radeon Software Adrenalin Edition 22.6.1 [https://www.amd.com/en/resources/suppor ... -WIN7.html]

The crash is related to OpenGL library as I mentioned earlier. Maybe disabling Hardware acceleration in XnView MP would prevent the crash, but there is no such setting (not in XnView MP app settings nor xnview.ini).

I believe, that every detail helps, so here are more details about my AMD Radeon Software:

Software Version - 2022.0802.1058.19750
Driver Version - 21.09.13.02-220802a-382933C-RadeonSoftware
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01494
OpenGL® Version - 29.20.11000.14830
AMD Audio Driver Version - 7.12.0.7736
Vulkan™ Driver Version - 2.0.179
Vulkan™ API Version - 1.2.170
Windows Version - Windows 7 (Service Pack 1) (64 bit)

[lphilpot]

Crashes usually automatically create .dmp (Crash dump) files on Windows.

Those are the minidumps -- C:\Windows\minidump\*.dmp. But it's not creating one, nor a full size C:\Windows\memory.dmp. It just vanishes. I was hoping my XnView MP wrote its own log.

However, I have AMD CPU / GPU as well with Radeon graphics.

GPU-Z_screen.jpg (81.84 KiB) Viewed 50 times

[user0]

AMD is known for its shitty drivers/software.

the first results for "atio6axx.dll crash" from google:
- update Adrenalin to the most recent version (25.6.1) OR
- uninstall Adrenalin completely and install driver directly by hand