Search found 12 matches

by MENCK
Wed May 04, 2016 8:00 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

No problem. :wink:
We can use XnView MP with the same license. Thank ya.
by MENCK
Wed May 04, 2016 6:37 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

Oh no, I mean that we can open the files with XnView MP not XnView. XnView MP works.
Thats why we will use XnView MP in the future.
I hat already written that we can open the files if we copied the files in an other folder. But we can´t use other folders for these files. And we can´t rename the ...
by MENCK
Wed May 04, 2016 6:08 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

If I tried to open the files the second time it works. :D
Can we use XnView MP with the same license like XnView?
by MENCK
Wed May 04, 2016 5:59 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

I installed XnView MP, but the same Problem.
Error opening file. :(
by MENCK
Wed May 04, 2016 5:42 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

Okay, we have found that the files the can´t open are saved in a folder with umlauts (Ä, Ü, Ö).
But not all PDF files. Some files we can open inside these folders with the umlauts.

Can you please help us? Because we can´t change the folder names. An other program has saved the path with this folder ...
by MENCK
Wed May 04, 2016 5:06 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

Re: PDf files can´t open - The file format is not recognized

Im found the mistake.
All on a network drive saved files get the erroe message. If I copied the files on my local desktop, I can open the files. :D

But why it is so?
by MENCK
Wed May 04, 2016 4:58 am
Forum: Classic - General Support
Topic: PDf files can´t open - The file format is not recognized
Replies: 9
Views: 1350

PDf files can´t open - The file format is not recognized

Hi,

some of our PDF files can´t open, we get the error message: The file format is not recognized.
We have installed ghostscript and a few PDF files could be opened.

Can you help us?

I attached the error message (but in german).
by MENCK
Mon May 02, 2016 1:14 pm
Forum: Classic - General Support
Topic: bad quality of PDF documents
Replies: 8
Views: 1501

Re: bad quality of PDF documents

The version update fixed the problem. Thank ya.
by MENCK
Mon May 02, 2016 12:34 pm
Forum: Classic - General Support
Topic: bad quality of PDF documents
Replies: 8
Views: 1501

Re: bad quality of PDF documents

We have installed XnView version 2.35 (fullversion) and GS 8.54, both 32 bit.
And we can open the PDF document in portait orientation but we can´t see the whole document.
Then I installed XnView MP 0.79 x32. The same, I can open the PDf document in portrait orientation but I can´t see the whole ...
by MENCK
Mon May 02, 2016 10:39 am
Forum: Classic - General Support
Topic: bad quality of PDF documents
Replies: 8
Views: 1501

Re: bad quality of PDF documents

All scanned PDF documents are shown cut. It doesn´t matter if this are landscape or protrait format documents.
Only with PDF documents.

I send you an example document. If you open the document with Adobe Reader DC the document will shown correctly. If you open the document with XnView the document ...
by MENCK
Mon May 02, 2016 9:27 am
Forum: Classic - General Support
Topic: bad quality of PDF documents
Replies: 8
Views: 1501

Re: bad quality of PDF documents

Great, it works. Thank ya. :wink:
One question. XNview seems to have problems to differentiate between landscape and portait at PDF documents. You have a solution for us too?
by MENCK
Mon May 02, 2016 8:58 am
Forum: Classic - General Support
Topic: bad quality of PDF documents
Replies: 8
Views: 1501

bad quality of PDF documents

Hi,

we have the problem that the quality of the PDF documents is to bad.
The documents are displayed pixelated and with wrong fonts.
In all other PDF viewer the documents look better.
What can we do?