XnView Software

user0 wrote: Sat Aug 02, 2025 10:07 am Custom thumbnails for videos not displaying

Yes, it is technically duplicate. However that post is in "General Support" subforum, so it isn't bug report, while this post is in "Bug reports" subforum.

I can admit that it is really annoying. And for example Windows Live Photo Gallery 2012 (app old 13 years) is showing custom thumbnails correctly.

Honestly, XnView MP is one of best pieces of software in world, and I can't believe that such basic things are not resolved.

But since this issue is ...

Here is a sample video with implemented custom thumbnail uploaded on external host 4shared:

https://www.4shared.com/video/WVQuDcOdku/Clearfi_introduction.html

That video uses this exact image as custom (embedded) thumbnail:

https://imgur.com/a/7ZtoxbM

See also: https://newsgroup.xnview.com ...

When adding custom image as video cover (in most cases using app called Mp3Tag) the custom image does not show as thumbnail in XnView MP Browser, since the app generates thumbnail from frames of video itself, despite manually-added video cover should override the automatically-generated thumbnail ...

AMD is known for its shitty drivers/software.

the first results for " atio6axx.dll crash " from google:
- update Adrenalin to the most recent version (25.6.1) OR
- uninstall Adrenalin completely and install driver directly by hand


AMD Radeon Software Adrenalin Edition for Windows 7 is no ...

Okay, so I decided to make a video in which I reproduced the issue:

Thanks but no able to reproduce on Win 11


The crash probably happens only on specific hardware. Can you try to reproduce it on different computer or virtual machine?

I use Windows 7 on Acer Aspire E5-523 and I have ...

There is no crash dialog. It just gives me a background busy pointer for maybe three seconds and *poof*, it's gone -- vanishes with no further info. Is there a log somewhere you need? I tried attaching my xnview.ini but there's apparently no way to attach a text file so I'll PM it to you ...

Okay, so I decided to make a video in which I reproduced the issue:

https://www.4shared.com/video/i7laHZWuk ... 13-66.html?

xnview wrote: Sun Jul 06, 2025 8:48 am If you view the video in browser, no crash?

Correct, if video files are displayed inside folder in browser, no crash. It applies only to viewer, not browser.

It's really crazy issue. I have to use Acer Clear.fi 1.0 for playing videos only because the XnView MP can't handle them with AMD driver installed. I can't even uninstall AMD Radeon Software from my laptop because it would cause multiple consequences.

you can always reproduce after viewing mp4 file?


Yes, it happens always. Every single time after exiting video.

Video don't even need to be played. Simply opening video in new tab, and then closing the tab causes the crash always on my laptop.

I provided much details as I can, so I firmly ...

|| Issue description:

Hello, I want to report XnView MP crash triggered by atio6axx.dll that happens after exiting video viewer (tried with .mp4 file) using close button on tab or close button on toolbar. My XnView MP version is 1.9.2 downloaded and installed from platform PortableApps.com ...

If you meant that after solving the problem manually in actual XnView MP instance and if it reappears constantly after restarting the app and starting new instance then, yes. It happens again even after user manually made the content of Catalog filter visible by moving the Catalog filter window ...

ok, right when starting XnView, 'catalog filter' is empty. If you close/reopen it all is back. Even after a restart.
Do you have a way to have again empty content?


What did you meant with "Do you have a way to have again empty content"?

If you meant that after solving the problem manually in ...

It's a PortableApps.com installation of XnView MP

there is no reason to use PortableApps.com
XnView MP is already available in zip archive and has setting to work from app folder

related
1.6.5 - browser - catalog filter - blank filter


Reason I use PortableApps.com is only because I don't ...