Extract Frame Or Save Frame (it Crashes The Software Any Way)

[Hakim Antoine Said]

Hello

When i Right Mouse Button Click, it Crashes The Software

Always The Software Crashes With Any Frame That i Want To Save From A Video

Extract Current Frame (it Crashes The Software)

The Same For.... Save Frame As (it Crashes The Software)

This bug drives me crazy

[xnview]

i can't reproduce, you can always reproduce?

[Hakim Antoine Said]

i can't reproduce, you can always reproduce?

Hi Pierre

YES

i Can Reproduce it Always

it Crashes The Software Any Way At Any Time, ALWAYS

it is Literally impossible To Capture Any Frame From Any Video, Always Craches, Always

[xnview]

do you have sent the crash dump?

[Hakim Antoine Said]

do you have sent the crash dump?

i Tried Again And it Didn't Send Either

Also... Again i Tried To Save The Frame From The Video in Both Ways, And XnView Always Crashed

There is No Way To Make it Work, it Always Fails

[xnview]

when you send the crash dump, please set an email and some text to this issue?

[Hakim Antoine Said]

when you send the crash dump, please set an email and some text to this issue?

Of Course i Do Pierre

But it Does Not Work

i Want To Save Screenshots From Videos But i Definitely Can't...

XnView Always Crashes, No Matter What, it Always Crashes

it's Literally impossible To Capture Videos

i Have To Use Another Software For Making Those Tasks

[xnview]

i can't reproduce, tell me when you have sent it

[Hakim Antoine Said]

i can't reproduce, tell me when you have sent it

i Tried Again.... When i Click Upload, it Seems Not Working, i Don´t Know Pierre

i Don´t Know Why You Can't Reproduce it, Can You Save Screenshots From Videos

i Tried But Always Crashes Any Way, Any Time

Again... Extract Current Frame (it Crashes The Software)

The Same For.... Save Frame As (it Crashes The Software)

it is Literally impossible For Me To Capture Any Frame From Any Video, Always Craches

Are You Sure You Can Reproduce it Without Crashing

[Hakim Antoine Said]

I'm still having the same bug and it still hasn't been fixed

Extract Current Frame (it Crashes The Software)

The Same For.... Save Frame As (it Crashes The Software)


it is Literally impossible For Me To Capture Any Frame From Any Video, Always Craches, Always

This bug drives me crazy

please Pierre fix this bug

[xnview]

This bug drives me crazy

please Pierre fix this bug

i'm not able to reproduce, i've tried on 3 computers

[Hakim Antoine Said]

i'm not able to reproduce, i've tried on 3 computers

Hello Pierre

how odd

every time I try it, it ALWAYS fails me

Does it always work for you every time you try?

Doesn't it give you any errors?

[xnview]

Does it always work for you every time you try?

Doesn't it give you any errors?

yes, never failed

[Hakim Antoine Said]

yes, never failed

it's really odd

I just tried it again, and nothing, it always fails

I even tried it with administrator rights and it also fails

I tried it with more than 40 videos, and nothing!

I do not know what else to do

thanks for staying tuned and helping Pierre

[user0]

I tried it with more than 40 videos, and nothing!

Have you tried sharing your videos with Pierre?

side note about XNF file handling

• XNF thumb is visible in Browser and image can be opened in other apps

• when XNF opened in Viewer
  - it shows 1st frame of source video
  - player bar is visible at the bottom and plays source video if ▶ pressed

• when XNF opened in Viewer, but source video file has been renamed
  - no any image is visible, just black screen and player bar at the bottom
  - app hung once when I opened XNF from Browser via doubleclick