Difficulty downloading versions

dcwebman · Post by **dcwebman** » Tue May 12, 2026 1:13 pm

I have always had problems downloading new versions of XnView. I am using Windows 11, and today, after trying on 2 different computers and both Chrome and Edge, I decided it was time to ask. I tried downloading both the EXE and Zip, but both fail after some time trying to download it with the following error:

Download.xnview.com took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

Is there a special way to download new versions?

cday · Post by **cday** » Tue May 12, 2026 1:41 pm

Do you have a way to view your internet connection speed, and also the actual download speed while downloading XnView MP?

If not, maybe search for something like 'windows view connection speed' and 'windows view download speed' for simple apps you might install.

dcwebman · Post by **dcwebman** » Tue May 12, 2026 2:47 pm

Thanks for the reply. Download speed isn't the issue as I have no problems downloading other files and can also download XnView from other sites like Softonic. Speeds to download are around 500 Mbps. I have always had issues with downloading XnView, and it's the only one that has problems.

Post by **xnview** » Wed May 13, 2026 6:45 am

from which country?

dcwebman · Post by **dcwebman** » Wed May 13, 2026 1:35 pm

Hi, from the United States.

dcwebman · Post by **dcwebman** » Wed May 13, 2026 1:52 pm

Hi Pierre,
Your question prompted a thought. I added a VPN and set it to France. Then I had no problem downloading the latest file. Is this an expected issue?
Thanks.

Post by **xnview** » Tue May 19, 2026 7:36 am

strange, always the problem?

dcwebman · Post by **dcwebman** » Mon Jul 06, 2026 8:34 pm

Hi Piere,
Sorry for the delay, but I didn't get a notification you replied. Yes, always a problem. I just opened XnView and was prompted there was a new version 1.11.5. I tried to download it and the same issue occurred. I had to use my VPN to say I was in France and then it downloaded without a problem.
Thanks.

VoodooManiax · Post by **VoodooManiax** » Wed Jul 29, 2026 9:39 am

Hi Pierre,
i've the same Problem here in Germany. I'm unable to DL any Version of XNView. Try to DL the File with different Providers (Vodafone, Telekom). No Chance. The DevTools in Chrome shows me a

NS_ERROR_NET_RESET

. When i make a NSLOOKUP, the correct Server IP is shown.
Also tried to DL with WinGet. Same Problem.
But if i use a VPN (Land NL), i'm able to download the Setup File.
I think, we are not the only users with this Problem.
THNX 4 help.
Regards

VoodooManiax

Post by **xnview** » Thu Jul 30, 2026 7:09 am

VoodooManiax wrote: Wed Jul 29, 2026 9:39 am i've the same Problem here in Germany. I'm unable to DL any Version of XNView. Try to DL the File with different Providers (Vodafone, Telekom). No Chance.

could you send me your IP by PM?

cday · Post by **cday** » Thu Jul 30, 2026 8:00 am

@Pierre: I have sent you a PM.
@VoodooManiax: I have sent Pierre the IP of your last post, visible to me with my moderator rights.

Post by **xnview** » Mon Aug 03, 2026 5:29 am

i've sent you a PM

cday · Post by **cday** » Mon Aug 03, 2026 6:38 am

Nothing received...

Post by **xnview** » Mon Aug 03, 2026 8:18 am

cday wrote: Mon Aug 03, 2026 6:38 am Nothing received...

sorry PM to @VoodooManiax & @dcwebman

XnView Software

Difficulty downloading versions

Difficulty downloading versions

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