No access to Dell Laptop Camera

[sunclad]

Dell Inspiron-15 series Laptop
Model 15RV-1428
Windows 8, 64-bit, 4 GB RAM (OEM stock)
XnView Ver 2.0

When attempting to use the "Acquire" function to use XnView to take a web cam image, it is not working correctly.

XnView appears to be accessing the built-in web cam OK, but the image is extremely poor and fuzzy as if it is not getting enough data. The image is very pixelated and "smokey" appearing, i.e. a washed-out look.

Once connected, it starts taking an endless supply of still snapshots that I have to stop manually. None are viewable.

After stopping this function, I attempt to reconnect, but this time I get an error stating that it "cannot start VFW.".

This error will persist until I do a system restart.

However, when i plug in a cheap USB webcam externally, the system will see it and allow XnView to take still images the way the program appears to be intended to function.

I am wondering if the driver for the external web cam is causing a problem?

It is not causing any access issues with other web cam features or functions for Skype, Yahoo chat, or similar programs. I can select either the built in web cam or the external cam one with no problem. I am only seeing this odd behavior with XnView and the built in web cam in this laptop.

Does anyone have a similar issue? Compatibility issue maybe? Driver related maybe?

Thanks

[sunclad]

Almost 2 months. No solution to this yet?

[xnview]

Sorry but i don't know, XnView use standard TWAIN driver